Return Policy

Thank You for Shopping with Thrivenest!

We’re committed to your satisfaction and want your shopping experience to be smooth and stress-free. Please take a moment to review our return policy below:

1. Returns

We accept returns within 30 days of the original purchase date.

To be eligible, items must be unused, in their original packaging, and in the same condition as received.

2. Refunds

Once we receive and inspect your return, we’ll process your refund within 5 business days.

Refunds will be issued to your original method of payment.

3. Exchanges

Received a defective or damaged item? We’re happy to exchange it at no extra cost.

Please contact our support team at support@thrivenest.store to get started.

4. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or damaged.

We recommend using a trackable shipping method to ensure your return reaches us safely.

5. How to Initiate a Return

Email us at support@thrivenest.store with:

- Your order number

- A brief reason for the return

- Photos, if applicable

Our team will guide you through the next steps.

6. In-Store Purchases

If you purchased from a physical Thrivenest location, please return the item to the same store with your original receipt.

7. Order Cancellations

To cancel an order, please contact us as soon as possible.

Orders that have already shipped cannot be canceled.

8. Need Help?

We're here for you.

Email: support@thrivenest.store

Phone: +447843170816

Thank you for choosing Thrivenest.

We truly appreciate your support and look forward to serving you again!